Terms of Service

Applivoo is a web-based platform that helps professionals create tailored CVs for specific job applications. The Service uses artificial intelligence (Anthropic Claude API) to analyze job descriptions, rewrite experience bullets, generate cover letters, and optimize CVs for applicant tracking systems (ATS). The Service is provided "as is" and is intended for professional career development purposes.

You must be at least 16 years old to use the Service. By creating an account, you represent that you are at least 16 years of age and that all information you provide is accurate and truthful. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

To use the Service, you must create an account using OAuth authentication (Google). You are responsible for: - Maintaining the security of your account credentials. - All activity that occurs under your account. - Notifying us immediately of any unauthorized use. We reserve the right to suspend or terminate accounts that violate these Terms.

Applivoo offers the following plans: - Free: Full CV editor, template library, all export formats, and application tracking. AI tailoring requires Plus. - Applivoo Plus (EUR 14.99/month): Unlimited AI CV tailoring, cover letter generation, ATS scoring, and priority support. Payment processing is handled by Stripe. By subscribing, you authorize Stripe to charge your payment method on a recurring basis. Subscriptions automatically renew at the end of each billing period unless cancelled. You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period; you retain access to paid features until then.

In accordance with EU consumer protection law (Directive 2011/83/EU on consumer rights), you have the right to withdraw from a subscription within 14 days of purchase without giving any reason. To request a refund, contact us at the email address provided in Section 19. Refunds will be processed to your original payment method within 14 business days. After the 14-day withdrawal period, refunds are granted at our discretion on a pro-rated basis for the unused portion of the current billing period.

The Service uses Anthropic's Claude AI to generate CV suggestions, cover letters, and job analysis results. You acknowledge and agree that: - AI-generated content is provided as suggestions only. You are responsible for reviewing, editing, and approving all content before use. - We do not guarantee the accuracy, completeness, or suitability of AI-generated content for any particular purpose. - AI-generated CV content does not constitute professional career advice. - You are solely responsible for the final content of your CV and any decisions based on AI suggestions. - AI outputs may occasionally contain errors, inconsistencies, or inappropriate suggestions.

You retain full ownership of your personal data, CV content, and job descriptions that you provide to the Service. We retain ownership of the Service's codebase, AI integration logic, user interface, templates, and all related intellectual property. AI-generated suggestions become part of your content once you accept and incorporate them into your CV.

You retain ownership of all content you upload or create using the Service, including CVs, cover letters, job descriptions, and profile information. By using the Service, you grant us a limited license to process your content solely for the purpose of providing the Service (e.g., sending CV content to the AI API for tailoring). We do not use your content for any other purpose. You may export or delete your content at any time via the account settings.

We process your personal data in accordance with our Privacy Policy, which is an integral part of these Terms. By using the Service, you acknowledge that you have read and understood our Privacy Policy. For details about how we collect, use, and protect your data, please refer to our Privacy Policy at /privacy.

You agree not to use the Service to: - Upload false, misleading, or fraudulent CV content. - Attempt to circumvent usage limits or rate limiting mechanisms. - Use automated tools or scripts to access the Service beyond its intended use. - Reverse-engineer, decompile, or attempt to extract the source code of the Service. - Interfere with or disrupt the Service or its infrastructure. - Use the Service to mass-generate applications in an automated manner beyond the provided features. - Violate any applicable laws or regulations. We reserve the right to suspend or terminate accounts that violate this acceptable use policy.

We make reasonable efforts to maintain the availability of the Service, but we do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to: - Scheduled maintenance (we will provide advance notice when possible). - Unscheduled outages or technical issues. - Third-party service disruptions (e.g., Anthropic API, Stripe). We are not liable for any loss or damage resulting from service unavailability.

To the maximum extent permitted by applicable law: - Our total liability to you for any claims arising from or related to the Service is limited to the total amount of fees you paid to us in the 12 months preceding the claim. - We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities. - We are not liable for the outcome of any job application made using CVs created with the Service. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

You agree to indemnify, defend, and hold harmless Applivoo and its operators from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: - Your use of the Service. - Your violation of these Terms. - Your violation of any third-party rights. - Content you upload or create using the Service.

You may terminate your account at any time by using the account deletion feature in Settings > Danger Zone. Account deletion has a 30-day grace period during which you may cancel the deletion. We may terminate or suspend your account if: - You violate these Terms. - You engage in fraudulent or abusive activity. - It is required by law. Upon termination, your data will be retained for 30 days to allow for data export, after which it will be permanently deleted in accordance with our data retention policy.

These Terms are governed by and construed in accordance with the laws of the Grand Duchy of Luxembourg, without regard to its conflict of law provisions. If you are a consumer resident in the EU, you additionally benefit from any mandatory provisions of the consumer protection laws of your country of residence.

Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Luxembourg City, Luxembourg. Before initiating legal proceedings, we encourage you to contact us to attempt an amicable resolution. The European Commission's Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 and is therefore no longer available. As an EU consumer, you may instead turn to a competent alternative dispute resolution (ADR) / consumer mediation body. In Luxembourg this is the Service national du Médiateur de la consommation (https://mediateurconsommation.lu); EU consumers may also contact the consumer mediation body competent in their country of residence.

We may update these Terms from time to time. We will provide at least 30 days' notice of material changes by: - Displaying a notice in the application. - Sending an email notification to your registered email address. Your continued use of the Service after the notice period constitutes acceptance of the updated Terms. If you do not agree to the changes, you may terminate your account before the changes take effect.

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Applivoo regarding the use of the Service. If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect. Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

If you have questions about these Terms of Service, please contact us at: tupevo S.àr.l.-S 12, Rue du Château d'Eau, L-3364 Leudelange, Luxembourg RCS Luxembourg B306404 | VAT LU37375443 Email: [email protected]

DRAFT — pending legal review. The following withdrawal instruction is based on the EU Consumer Rights Directive 2011/83/EU (Articles 9–11) and is provided as a structural template; the binding wording must be confirmed by qualified legal counsel before launch. Right of withdrawal: As a consumer, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day of the conclusion of the contract. To exercise the right of withdrawal, you must inform us (tupevo S.àr.l.-S, 12, Rue du Château d'Eau, L-3364 Leudelange, Luxembourg, email: [email protected]) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the model withdrawal form below, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. Effects of withdrawal: If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and not later than 14 days from the day on which we are informed about your decision to withdraw, using the same means of payment as you used for the initial transaction. Early performance and loss of the right of withdrawal for digital content (Article 16(m) of Directive 2011/83/EU): Our service is supplied as digital content / a digital service. By requesting that performance begin during the withdrawal period and by acknowledging that you thereby lose your right of withdrawal once performance has fully begun, you give your prior express consent to immediate provision. Where you have given that consent and acknowledgement, the right of withdrawal does not apply once we have begun supplying the service. Model withdrawal form (complete and return this form only if you wish to withdraw from the contract): — To: tupevo S.àr.l.-S, 12, Rue du Château d'Eau, L-3364 Leudelange, Luxembourg, email: [email protected] — I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: — Ordered on (*) / received on (*): — Name of consumer(s): — Address of consumer(s): — Signature of consumer(s) (only if this form is notified on paper): — Date: (*) Delete as appropriate.